Customer Experience
Enhancing the customer experience and building your brand is a continual cycle. Through an initial assessment of how well your staff is performing on the front lines from a customer’s perspective, the performance of a brand can be measured.
From there, identified areas of enhancement and focus can be developed. Through effective coaching, these key areas can be shared with front-line staff who can then implement new initiatives to act upon the customer satisfaction.
The steps in evaluating brand performance include measuring customer satisfaction, conducting mystery shopping, and obtaining customer feedback.
For more information on our customer experience product, please download our BrandBuilder™ Product Brochure.
- Specialization
- Advertising Effectiveness
- Education Research
- Association Research
- Customer Experience
- SMS Surveys
- Data Collection
- Online Reporting (OnSuite™)
- Bulletin Boards (OnBoard™)
- Custom Online Panels
- Omnibus (OnTopic™)
- SaskWatch Panel
Feature / News
In a new independent online poll conducted immediately following the televised provincial debate on Tuesday, October 25th, 60.0% of decided voters say they plan to vote for the Saskatchewan Party in the upcoming provincial election. One third (33.3%) of decided voters say they would cast their ballot for the provincial NDP and 2.8% would vote for the provincial Liberal Party. Another 3.0% would vote for the Green Party, and roughly equal proportions would either vote for another party (0.3%) or spoil their ballot (0.6%). These findings are very consistent with several past waves of independent polling conducted by Insightrix Research.
